Our service department exists to do one thing — keep your PistenBully running when conditions demand it. Pre-season prep, in-season response, off-season overhaul. Four certified technicians. Over $2M of parts on the shelf. One phone line that always answers.
When a machine goes down at 8pm in February, you don't have time for a ticket queue, an answering service, or a callback in 4 hours. Our service line is staffed 24 hours a day during the operating season — and the person picking up knows your fleet by name.
For non-emergencies, scheduled work, or detailed problem reports — use the intake form. Faster for us to triage, faster for you to get on the schedule.
Snow groomers don't fail conveniently. They fail at 9pm in February, on a black-diamond run, with a storm rolling in. Our department is structured around that reality — diagnostics that actually diagnose, parts on the shelf, and a tech who can be on your mountain in hours, not days.
Scot runs the department, and the techs in his diagnostic bay - Cannon Parker, Brandon Duce, and Clay Hawker - are all factory-certified. We run annual KATV recertification through ProAcademy. We have full diagnostic suites for every PistenBully model — including DocStation and SnowSat telemetry integration — and hydraulic fluid analysis in-house. Whatever the failure mode, we've probably seen it. And we know what's coming next.
From the routine to the overnight. Scheduled, unscheduled, in-shop, on-mountain. Whatever the call, the same team — the one that knows your fleet.
120-point fleet inspection before opening day. Engine analysis, hydraulic sampling, track tensioning, attachment audit, electrical integrity. You start the season knowing exactly what's good and what's watched.
Whatever the machine needs to finish the season. Drivetrain, hydraulics, electrical, attachments, cab systems. In-shop or on-mountain, depending on the urgency and the part.
Mobile service truck dispatched to your operation. Average response time across the Mountain West: under 6 hours. Service line goes to a human, every time, all season.
Summer is when major work happens. Engine rebuilds, transmission service, track replacement, tiller refurbishment. We schedule it during your downtime so it's ready for yours.
SnowSat fleet data, DocStation logging, software updates, remote diagnostics. We watch your machines with you — and flag the issues before they cost you a shift.
On-site training for new operators or new attachments. SlopeTracer setup, AutoTracer optimization, park geometry, SnowSat iX. A technician on your mountain, not a manual in your inbox.
Three things separate a service department that holds together a season from one that pulls one apart. We invest in all three.
Every technician trains directly with Kässbohrer through ProAcademy. Annual recertification. We see the same software updates, the same diagnostic tools, the same parts catalog as the factory shop in Laupheim.
Over $2M of OEM PistenBully parts on the shelf in Hyde Park. Wear items, fluids, electronics, full assemblies. We stock what fails in February — and we stock it in October.
Mobile service truck. Tools, parts, diagnostic computers, replacement assemblies — everything we need to fix on the mountain instead of moving the mountain to us.
Pick the route that fits the urgency. Phone for in-season emergencies and same-day callbacks. Form for everything you'd rather document — and we'll respond the same business day.
Scot Sorensen · Service Manager · service@petersonequipment.com
Fill in what you know — we'll fill in the rest on the call back. The more detail you give us upfront, the faster we can route you to the right tech and parts.
